If there’s no mail service, how will I receive my claim reimbursements?

Direct deposit is the fastest way to receive your claim reimbursements. All members are encouraged to login to their member portal or mobile app to ensure they have direct deposit enabled on their account. If you haven’t yet registered for your member portal, you can do so at any time.

To ensure you have direct deposit enabled for your account:

Personal health plan members

Login or register for your member portal. Click on the Menu button at the top left of the page. Choose My Information, then My Banking. Under the Claim Reimbursements section, choose Direct Deposit to set up or manage your banking information. If there’s a small green Active tag next to the Direct Deposit title, your account already has direct deposit enabled.

Group benefits plan members

Using the desktop Member Portal: Login or register for your member portal. Click the My Account button at the top right of the page. Choose Payment Information. Under the Payment Information section, choose Edit direct deposit. Edit or enter your information for direct deposit as needed.

Using the mobile app: Login or register using the mobile app. Tap the Menu button in the bottom right of the screen, then tap My Account. Under the Payment Information section, choose Update direct deposit details. Edit or enter your information for direct deposit as needed.

Life and Disability insurance payments

Cheques for life and disability payments will be couriered. Cheques can also be made available for pickup at the Saskatoon office. To make arrangements to pick up a cheque, please contact us at 1-800-667-6853.

If you don’t use your member portal or mobile app, please refer to I don’t use the portal or app, how can I get my reimbursement?