Frequently Asked Questions: Canada Post Service Disruption
Canada Post received a strike notice from CUPW on November 12
On November 15, the Canadian Union of Postal Workers (CUPW) announced a national strike. Canada Post’s operations will shut down during the strike, which will cause delays in the postal system. Learn more.
Saskatchewan Blue Cross is committed to minimizing the impact of a postal disruption on our members. We encourage you to take advantage of our online services for the most efficient claim submission and reimbursement.
Member portals and mobile apps
The Personal and Group Member Portals and mobile apps allow you to access your benefits 24/7 online and get your claims paid without postal delays! Your Member Portal and mobile app give you instant access to:
- Direct deposit
- Claim submissions
- Digital claim statements
- ID cards
- And more!
Personal health plan members Group benefits plan members
Personal health plan members:
Mail delivery nationwide is suspended due to the current postal strike. You will not receive your renewal notice on time. If your policy renews in January and you are not already on automatic monthly pre-authorized debit payments, see below for instructions to arrange payment.
While these disruptions are beyond our control, we are committed to ensuring you have uninterrupted access to your benefits and that there are no disruptions in your claim payments or statements.
Policy renewals: January 2025
As a result of the service disruption, you will not receive your regular renewal notice on time. If you are not already on automatic monthly pre-authorized debit payments, please contact us.
Your January 2025 renewal includes an inflationary rate adjustment, primarily a result of inflationary costs with health providers and an increase volume of claims from plan members. Contact us at 1-800-667-6853 or visit us in our Saskatoon or Regina offices for more information.
To confirm your renewal date, please refer to a past renewal notice or log into your Personal Member Portal here, then refer to the date listed next to your policy number on the home page. If you need help, please contact us at 1-800-667-6853.
To make payment arrangements:
- Already have pre-authorized debit set up? You are good to go! Pre-authorized payments will continue as normal. We recommend logging into your Personal Member Portal to verify that all information is current.
- Make an online payment through your Personal Member Portal or Mobile App. You can set up pre-authorized debit payments, or make a credit card payment.
- Call our Member Experience Centre to make a payment over the phone at 1-800-667-6853. We are experiencing high call volumes at this time – we recommend using your Member Portal or Mobile App.
- Visit us at our Saskatoon or Regina offices to make a payment in person.
Frequently asked questions
For answers to your questions about how this could impact you or your claims, please see below. If you need more information, please contact us.
How can I submit my claims to Saskatchewan Blue Cross?
We encourage all members to submit claims through their Member Portal or mobile app for the fastest claim submission and reimbursement.
Login, register, or download your mobile app using these links:
Personal health plan members Group benefits plan members
Group benefits members can ask their health providers at time of service if they offer direct billing. If so, you can request that the provider submit the claim on your behalf.
Please ensure you have direct deposit enabled in order to receive your reimbursements with no delays. If you do not have direct deposit enabled, please refer to If there's no mail service, how will I receive my claim reimbursements? for instructions on how to complete your direct deposit enrollment.
Members can also drop claims off in person at our Saskatoon and Regina locations:
Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5
Regina: 100-2275 Albert Street, Regina, SK S4P 2V5
You can download a paper version of the Claims form here.
We cannot accept claims submitted via email.
If there’s no mail service, how will I receive my claim reimbursements?
Direct deposit is the fastest way to receive your claim reimbursements. All members are encouraged to login to their member portal or mobile app to ensure they have direct deposit enabled on their account. If you haven't yet registered for your member portal, you can do so at any time.
To ensure you have direct deposit enabled for your account:
Personal health plan members
Login or register for your member portal. Click on the Menu button at the top left of the page. Choose My Information, then My Banking. Under the Claim Reimbursements section, choose Direct Deposit to set up or manage your banking information. If there's a small green Active tag next to the Direct Deposit title, your account already has direct deposit enabled.
Group benefits plan members
Using the desktop Member Portal: Login or register for your member portal. Click the My Account button at the top right of the page. Choose Payment Information. Under the Payment Information section, choose Edit direct deposit. Edit or enter your information for direct deposit as needed.
Using the mobile app: Login or register using the mobile app. Tap the Menu button in the bottom right of the screen, then tap My Account. Under the Payment Information section, choose Update direct deposit details. Edit or enter your information for direct deposit as needed.
Life and Disability insurance payments
Cheques for life and disability payments will be couriered. Cheques can also be made available for pickup at the Saskatoon office. To make arrangements to pick up a cheque, please contact us at 1-800-667-6853.
If you don't use your member portal or mobile app, please refer to I don’t use the portal or app, how can I get my payment?
I don’t use the portal or app, how can I get my payment?
Members can arrange for pickup of their cheque from our offices. A minimum of four business days will be required to prepare your reimbursements for pick-up. To make arrangements to pick up your claim reimbursement, please contact us at 1-800-667-6853.
In-person pickup will be available in Saskatoon and Regina:
- Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5
- Regina: 100-2275 Albert Street, Regina, SK S4P 2V5
I have a group plan and already have direct deposit. Is there anything I need to do?
If you have already signed up for direct deposit, you will continue to receive your payments. You can use your Group member portal or the SK Blue Cross: Group app to access your information, including claims and deposits. You don’t need to take any additional steps beyond encouraging your coworkers to also sign up for direct deposit as well!
How can I submit payment for my personal health plan in the event of a strike?
Personal health plan members can make premium payments via credit card, through online banking or pre-authorized debit (PAD). Credit card or PAD agreements can be submitted through your personal Member Portal by logging in or registering here, or by using the mobile app.
Credit card payments can be accepted over the phone by calling 1-800-667-6853. You can also drop off your completed PAD agreement or make a payment in person at one of our offices in Saskatoon or Regina.
- Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5
- Regina: 100-2275 Albert Street, Regina, SK S4P 2V5
There are many independent advisors located throughout the province who can assist you with the purchase/renewal/payment of Saskatchewan Blue Cross products. Our advisors welcome your questions. Find a local advisor using our advisor directory.
We cannot accept PAD agreements submitted via email.
For Healthcare providers: How will cheques for providers be sent?
Providers located within Regina or Saskatoon can arrange for the pickup of cheques from our offices. A minimum of four business days will be required to have your items available for pickup. Providers must contact 1-800-667-6853 to request a cheque for pickup.
Cheques over $10,000 will be couriered to providers and will not be available for pickup.
Cheques destined for the same mailing address totaling over $10,000 will be collated into one package and couriered to providers and will not be available for pickup.