Frequently Asked Questions: Canada Post Service Disruption

We encourage all members to submit claims through their Member Portal or mobile app for the fastest claim submission and reimbursement.

Login, register, or download your mobile app using these links:

Personal health plan members   Group benefits plan members

Please ensure you have direct deposit enabled in order to receive your reimbursements with no delays. If you do not have direct deposit enabled, please refer to If there's no mail service, how will I receive my claim reimbursements? for instructions on how to complete your direct deposit enrollment.

Members can also drop claims off in person at our Saskatoon and Regina locations:

Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5

Regina: 100-2275 Albert Street, Regina, SK S4P 2V5

You can download a paper version of the Claims form here.

Direct deposit is the fastest way to receive your claim reimbursements. All members are encouraged to login to their member portal or mobile app to ensure they have direct deposit enabled on their account. If you haven't yet registered for your member portal, you can do so at any time.

To ensure you have direct deposit enabled for your account:

Personal health plan members

Login or register for your member portal. Click on the Menu button at the top left of the page. Choose My Information, then My Banking. Under the Claim Reimbursements section, choose Direct Deposit to set up or manage your banking information. If there's a small green Active tag next to the Direct Deposit title, your account already has direct deposit enabled.

Group benefits plan members

Using the desktop Member Portal: Login or register for your member portal. Click the My Account button at the top right of the page. Choose Payment Information. Under the Payment Information section, choose Edit direct deposit. Edit or enter your information for direct deposit as needed.

Using the mobile app: Login or register using the mobile app. Tap the Menu button in the bottom right of the screen, then tap My Account. Under the Payment Information section, choose Update direct deposit details. Edit or enter your information for direct deposit as needed.

Life and Disability insurance payments

Cheques for life and disability payments will be couriered. Cheques can also be made available for pickup at the Saskatoon office. To make arrangements to pick up a cheque, please contact us at 1-800-667-6853.

If you don't use your member portal or mobile app, please refer to I don’t use the portal or app, how can I get my reimbursement?

In the event of a rolling work disruption, where mail service is impacted in different regions each day, Saskatchewan Blue Cross will continue to mail claim reimbursements. However, you may experience delays in your claim being reimbursed.

In the event of a complete work disruption, where mail service is on hold, members can arrange for pickup of their cheque from our offices. A minimum of two business days will be required to prepare your reimbursements for pick-up. To make arrangements to pick up your claim reimbursement, please contact us at 1-800-667-6853.

In-person pickup will be available in Saskatoon and Regina:

• Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5
• Regina: 100-2275 Albert Street, Regina, SK S4P 2V5

If you have already signed up for direct deposit, you will continue to receive your payments. You can use your Group member portal or the SK Blue Cross: Group app to access your information, including claims and deposits. You don’t need to take any additional steps beyond encouraging your coworkers to also sign up for direct deposit as well! 

Personal health plan members can make premium payments via credit card, through online banking or pre-authorized debit (PAD). Credit card or PAD agreements can be submitted through your personal Member Portal by logging in or registering here, or by using the mobile app. 

Credit card payments can be accepted over the phone by calling 1-800-667-6853. You can also drop off your completed PAD agreement or make a payment in person at one of our offices in Saskatoon or Regina.

• Saskatoon: 516 2nd Avenue North, Saskatoon, SK S7K 2C5
• Regina: 100-2275 Albert Street, Regina, SK S4P 2V5

There are many independent advisors located throughout the province who can assist you with the purchase/renewal/payment of Saskatchewan Blue Cross products. Our advisors welcome your questions. Find a local advisor using our advisor directory.