New Portal & App Experiences Coming Soon!
In March 2025, Saskatchewan Blue Cross will be introducing a new plan member portal and app, a new Advisor/Broker portal, and a new Plan Administrator portal – complete with enhanced and intuitive user interfaces featuring streamlined navigation and new functionality supporting more efficient benefits management.
We’re glad you’re as excited as we are! Come back on March 4, 2025 to get started with setting up your account.
IMPORTANT: New ID Cards & Claims Availability
Members will be receiving a new ID card in the mail prior to March 4, 2025
Continue to use your existing card until March 3, 2025. Your new card will be active beginning March 4, 2025.
If you have not received your new ID card by March 3, 2025, please contact us at 1.800.667.6853.
Member Portal and online claims availability
Our self-serve platforms will be undergoing system maintenance March 1 to 4, 2025. Your personal and group member portal, online claims submission, and direct-pay with providers will be unavailable from March 1 to 4, 2025
If you have a prescription due for a refill or a covered service scheduled (ex., a dental procedure) between March 1 and March 4, neither you nor your provider will be able to submit the claim via the electronic portal during this time. If you rely on direct payment for prescription refills, please ensure you are refilling your prescription by February 28, 2025.
Claims can continue to be submitted by mail or in person during this time.
More information about the changes effective March 4
I received your letter regarding the upcoming changes. Do I need to do anything?
You don’t need to take any actions at this time. Please continue to use your existing member ID card until March 3, 2025.
Here are the important dates to be aware of:
- February 28: If you rely on direct payment for prescription refills or have a covered service scheduled (ex., a dental procedure), please ensure claims for these items have been submitted before 5 PM on February 28, 2025.
- March 1 to 4: Your personal and group member portal, online claims submission, and direct-pay with providers will be unavailable. Claims can continue to be submitted by mail or in person during this time.
- March 3: If you have not yet received your member ID card by March 3, please contact us at 1.800.667.6853.
- March 4: Your new member portal and app will be ready for use, and you should begin using your new member ID card.
The summary of amendments included changes to Dental, Prescription Drugs and VIP Travel. I don’t have these benefits on my plan.
The summary of amendments you received is a generic overview of all changes made to personal health plans. Your plan is impacted only by changes that are applicable to the coverage under your unique policy.
Both of my new member ID cards show only one name.
Member ID cards are issued in the name of the primary policyholder on your policy. The back of your card should list all covered dependents, including your spouse.
There have been no changes to your coverage or covered dependents. All names listed on the front or back of your card can use your new member ID card when seeking covered services or submitting claims.
My new member ID card lists a Dental and Pharmacy carrier ID, but I don’t have dental or prescription drugs on my plan.
These are standard changes that have been applied to all member ID cards to improve the claims submission process for direct-pay claims. There have been no changes to the benefits included as part of your unique policy.