Frequently Asked Questions: Canada Post Service Disruption

Canada Post received a strike notice from CUPW on November 12

On November 15, the Canadian Union of Postal Workers (CUPW) announced a national strike. Canada Post’s operations will shut down during the strike, which will cause delays in the postal system. Learn more.

Saskatchewan Blue Cross is committed to minimizing the impact of a postal disruption on our members. We encourage you to take advantage of our online services for the most efficient claim submission and reimbursement.

Member portals and mobile apps

The Personal and Group Member Portals and mobile apps allow you to access your benefits 24/7 online and get your claims paid without postal delays! Your Member Portal and mobile app give you instant access to:

Direct deposit
Claim submissions
Digital claim statements
ID cards
And more!

Personal health plan members Group benefits plan members

Personal health plan members:

Mail delivery nationwide is suspended due to the current postal strike. You will not receive your renewal notice on time. If your policy renews in January and you are not already on automatic monthly pre-authorized debit payments, see below for instructions to arrange payment.

While these disruptions are beyond our control, we are committed to ensuring you have uninterrupted access to your benefits and that there are no disruptions in your claim payments or statements.

Policy renewals: January 2025

As a result of the service disruption, you will not receive your regular renewal notice on time. If you are not already on automatic monthly pre-authorized debit payments, please contact us.

Your January 2025 renewal includes an inflationary rate adjustment, primarily a result of inflationary costs with health providers and an increase volume of claims from plan members. Contact us at 1-800-667-6853 or visit us in our Saskatoon or Regina offices for more information.

To confirm your renewal date, please refer to a past renewal notice or log into your Personal Member Portal here, then refer to the date listed next to your policy number on the home page. If you need help, please contact us at 1-800-667-6853.

To make payment arrangements:

Already have pre-authorized debit set up? You are good to go! Pre-authorized payments will continue as normal. We recommend logging into your Personal Member Portal to verify that all information is current.
Make an online payment through your Personal Member Portal or Mobile App. You can set up pre-authorized debit payments, or make a credit card payment.
Call our Member Experience Centre to make a payment over the phone at 1-800-667-6853. We are experiencing high call volumes at this time – we recommend using your Member Portal or Mobile App.
Visit us at our Saskatoon or Regina offices to make a payment in person.